Refund Policy Rarebeautyusmalls

1. Eligibility for Refunds

• Timeframe: You must submit a refund request within 30 calendar days of the delivery date of your order. Requests received after this period will not be processed.
• Product Condition: For most makeup products (e.g., foundation, lipstick, eyeshadow, blush): Products must be in their original, unused, and unopened condition, with all original packaging, seals, and tags intact. This is to ensure product safety and hygiene, as opened or used makeup items cannot be resold.
• For defective or damaged products: If you receive a product that is defective, damaged, or incorrect (e.g., wrong shade, wrong item), you may request a refund even if the packaging is opened. You must report such issues within 7 calendar days of delivery and provide clear photos/videos of the product and packaging as evidence.

2. Non-Refundable Items

• Opened or used makeup products (excluding defective/damaged items).
• Products purchased during clearance sales, flash sales, or other promotional events marked as "Final Sale."
• Gift cards and e-gift cards.
• Free gifts or promotional items.

3. Refund Request Process

1. Submit a Refund Request: Contact our customer support team at [email protected]. Include your full name, order number, delivery date, the reason for the refund, and any relevant evidence (e.g., photos of defective products).
2. Receive Return Authorization (RA) Number: Our team will review your request within 24-48 business hours. If your request is approved, we will send you a Return Authorization (RA) number and detailed instructions for returning the product(s).
3. Return the Product(s): Pack the product(s) securely in the original packaging (if possible) and include the RA number on the outside of the package. Ship the product(s) to the address provided by our customer support team within 7 calendar days of receiving the RA number. Note: You are responsible for the return shipping costs, unless the refund is due to our error (e.g., defective product, wrong item), in which case we will reimburse the return shipping costs upon receipt and verification of the return.
4. Product Inspection: Once we receive your returned product(s), our team will inspect them to verify they meet the refund eligibility criteria. This process typically takes 3-5 business days.
5. Refund Approval & Processing: If the inspection is successful, we will approve your refund and initiate the refund process. If the inspection fails (e.g., product is opened/used, no proof of purchase), we will contact you to explain the situation and may return the product(s) to you at your expense.

4. Refund Timelines & Methods

• Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal). We do not offer refunds in the form of store credit unless explicitly agreed upon.
• Processing Time: Once your refund is approved, it may take 3-7 business days for the refund to be processed by our system. After processing, the actual time it takes for the funds to appear in your account depends on your payment provider’s policies (typically 3-10 business days).
• Refund Amount: The refund amount will be equal to the purchase price of the eligible product(s), excluding the original shipping costs (unless the refund is due to our error).

5. Exceptions & Special Cases

• If you receive a product that is expired or has a shorter shelf life than stated on the website, please contact us immediately. We will arrange for a full refund and cover all return shipping costs.
• In cases of suspected fraud or abuse of our refund policy (e.g., multiple refund requests for the same product type), we reserve the right to deny the refund request and take appropriate action.

6. Changes to This Refund Policy